Ward Leader Interview | maseko.co.za/survey

Section A — Interview Administration & Consent

Fields marked * are required.

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A1. Interview Details

Enumerator Name

Ward Number *

Primary Settlement *

Date *

Start Time

End Time

GPS Coordinates (Optional)

✓ Location captured

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A3. Informed Consent

Has the respondent voluntarily agreed to participate? *

Yes No

Section B — About the Ward & Local Life

ℹ️ To see what kind of area this is and how people make a living.

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B1. What Does This Ward Look Like?

Tick all that apply

Formal houses / suburbs Informal settlements / shacks Rural areas / traditional tribal land Rural villages Farms Town center / shopping areas Industrial / factory areas Mixed areas (houses and shops together) School, hospital, or church zones

Other

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B2. How Do People Make Money Here?

Pick the top 5 and rank 1 (Most Important) to 5 (Fifth)

Work or Industry	Rank (1–5)
Formal jobs (Factories, government, offices)
Informal trading (Street selling, stalls)
Retail shops (Supermarkets, local stores)
Manufacturing (Making things, clothing factories)
Construction (Building houses, roads)
Farming and agriculture
Transport (Taxis, buses, trucks)
Tourism and accommodation
Mining and quarries
Home businesses (Sewing, baking, welding)

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B3. Money and Job Situations

How would you describe the living conditions in your ward?

Condition / Indicator	Very High	High	Medium	Low	Very Low
People without jobs (Unemployment)
Poverty (People struggling to survive)
Families relying on informal money
Youth unemployment
Good opportunities to start a business

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B4. How Has the Ward Changed? (Past 5 Years)

Tick all that apply

The population grew (more people moved in) New housing developments / RDP houses were built Shack areas / informal settlements expanded More migrants moved into the area Local businesses grew Unemployment went up The local economy dropped / factories closed Better roads, water, or electricity (Infrastructure)

Other

Enumerator Note: How did these changes specifically cause more tuckshops to open?

Section C — Informal Economy & Tuckshop Growth

ℹ️ To see where tuckshops fit in the local informal market and why they multiplied.

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C1. What Types of Informal Businesses Are Here?

Pick the top 5, rank 1 (Most Common) to 5 (Fifth)

Business Type	Rank (1–5)
Tuckshops
Street vendors (Hawkers)
Fast food sellers (Spaza cookers, shisanyama)
Taverns / Shebeens
Hair salons / Barbers
Car washes
Backyard mechanics
Clothing traders
Home manufacturing / craft makers
Other:

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C3. Why Did Tuckshops Grow So Fast?

Pick the top 5, rank 1 (Main Reason) to 5 (Fifth)

Reason for Growth	Rank (1–5)
High unemployment (People need a way to survive)
More people moving into the ward (Population growth)
New housing projects being built
Migration patterns (New arrivals opening shops)
Local factories or big businesses closing down
General poverty in families
People wanting quick, convenient shopping close to home
Workers and commuters needing fast service
Expansion of informal shack settlements
No big supermarkets nearby

Section D — Location & Busy Spots

ℹ️ To map where shops open up and find areas that do not have enough stores.

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D1. Where Are Tuckshops Set Up Around the Ward?

Tick all that apply

Spread out evenly everywhere Clustered heavily in a few specific corners Set up mostly along main taxi or transport routes Set up mostly inside informal shack settlements Set up mostly inside formal housing areas Clustered near schools and créches Clustered near hostels Clustered near industrial or factory gates

Other

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D2. Busy Tuckshop Clusters (Hotspots)

Where are the busiest spots or landmarks where many tuckshops sit next to each other?

Name of Area or Landmark	About How Many Shops?	Why Do They All Open Here?

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D3. Areas Left Out & Changes Over Time

Are there sections or pockets in this ward where people struggle to find any convenience shops?

Yes No

If Yes, which sections and why?

Compared to 5 years ago, how has the layout of tuckshops changed in this area?

They moved aggressively into brand-new housing sections They grouped even tighter inside the older, existing areas They shifted completely to entirely new strategic spots They have stayed in the same places (No big change) I do not know

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D4. What Attracts a Shop to a Specific Spot?

How important is each factor?

Attractor Factor	Very Important	Important	Medium	Low	Not At All
Lots of people living right around the shop
Being close to a busy taxi rank or route
Being close to a local school
Being near factory workers
Lots of backyard rooms or rental tenants nearby
No big shopping centers or supermarkets nearby
The spot feels safe and secure from crime
A space or yard was easily available to rent

Section E — Ownership, Competition & Fights

ℹ️ To see who runs the shops, how they compete, and what problems or fights happen.

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E4. Community Fights & How They Are Solved

Have there been fights or arguments between local and foreign traders here?

Yes No I do not know

How often do these problems happen in this ward?

Type of Problem / Conflict	Often	Sometimes	Seldom	Never
Arguments and shouting between local and foreign traders
Xenophobia threats and bad tension in the community
Community marches demanding foreign shops to close down
People damaging shops or hurting shop operators
Looting and stealing from shops during community protests
Landlords and foreign tenants fighting over rent or contracts
Business forums complaining formally about illegal shops

How are these tuckshop fights usually fixed? (Tick all that apply)

The local ward committee or community leaders sit down to talk Traditional leaders (Amakhosi / Izinduna) call a meeting to solve it The Police (SAPS) come to stop the violence Municipal officials come to do a raid and check licenses Community organizations or NGOs come to make peace The owners talk nicely and settle the matter privately between themselves

Other

Section F — By-laws, Permits & Health Rules

ℹ️ To check which laws are broken and how the municipality checks the shops.

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F1. What Rules Are Broken Most Often?

Type of Problem	Big Problem	Small Problem	Not a Problem
Running the shop without a valid Municipal Business License
Building illegal, unsafe shacks or shops without approval
Opening a shop on land not allowed for business (Zoning rules)
No fire safety (No fire extinguishers, blocked doors, gas risks)
Stealing electricity (Illegal connections or bridging the meter)
Bad waste disposal (Dumping rubbish and dirty water in the street)
Selling expired food, fake brands, or smuggled goods
Dirty shops (No water, mice/rats, or unhygienic food handling)

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F2. Shops Operating Without Permits

In your opinion, are there many tuckshops operating without legal papers here?

Which specific streets, areas, or sections have the most illegal shops?

Section G — Socio-Economic Impacts & Resident Concerns

ℹ️ To balance the community benefits against day-to-day neighborhood challenges.

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G1. Measurable Community Benefits

Tick all that apply

High-convenience access to daily household goods Local employment opportunities Highly affordable product pricing Reduced household transport costs to town Micro-rental income for property-owning hosts Direct survivalist poverty alleviation

Other

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G2. Immediate Resident Concerns

Tick all that apply

Excessive noise / late-night loitering Poor waste disposal / accumulation of litter Increased localized crime or safety fears Traffic congestion or unsafe pedestrian blockages Public health and food contamination risks Public sale of expired or altered consumer goods Destructive competition with formal brick-and-mortar businesses Unsafe, unapproved, or collapsing structural shacks

Other

Section H — Barriers to Entry & Who Needs Help

ℹ️ To see what stops local South Africans from starting tuckshops and who needs the most help.

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H1. What Stops Local Residents From Starting a Tuckshop?

Tick all that apply

No startup money or capital to buy equipment and stock No skills in running a business, keeping records, or managing money High prices at wholesalers because they buy stock alone in small amounts Banks refuse to give them business loans Heavy competition from big, well-established operators who are hard to beat No proper, safe buildings or spaces to trade from Too much crime, break-ins, and shop lifting

Other

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H2. Who Needs Help the Most?

Tick all that apply

Unemployed Youth Women Entrepreneurs People living with disabilities Unemployed adults Local business groups working together (Cooperatives)

Other

Section I — Municipal Support & Recommendations

ℹ️ To get clear advice on what the Newcastle Municipality must do next.

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I1. What Are the Best Ways to Support Local Traders?

Choose up to 3

Give standard business training and basic financial skills Provide small business grants or starter money packages Set up local business hubs or training centers in the townships Make getting a shop permit quick, cheap, and easy Build proper trading stalls and market spaces with electricity and water Help locals buy stock together in bulk from large warehouses to save money Pair new traders with experienced business mentors Put more law enforcement and police on the streets to stop crime

Other

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I2. What Rules or Big Changes Should the Municipality Make Now?

Tick all that apply

Do strict, regular checks to enforce health and safety rules Run a big campaign to register all shops easily without punishing them Fix and rewrite old municipal rules that make it too hard to trade legally Give out clear, legal spaces where people are allowed to set up shops Roll out ongoing support programs for new entrepreneurs Teach the public how to spot safe, clean food in tuckshops Make sure different municipal departments share information and inspect together Create a special office or plan to support the Township Economy

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I3. Your Final Advice and Smart Ideas

Good things working in this ward — any good local rent agreements, safety rules, or landlord-tenant plans here that could work well elsewhere?

Final Advice — what is the most important advice you want to give directly to the Newcastle municipal planners about tuckshops and informal trading?

Section J — Addendum: 30 June Deadline & Marches

ℹ️ Ask this section from a big-picture ward perspective to see how the recent 30 June deadline, community marches, and shop closures changed the tuckshop sector.

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J1. Shop Closures & Re-openings in the Ward

Did tuckshops in this ward close down during the recent 30 June marches? (Tick one)

Yes, almost all shops closed down during the protests. Yes, some shops closed down, but others stayed open. No, shops stayed open and did business as usual. I do not know / Not sure.

Have the shops that closed down re-opened now? (Tick one)

Yes, almost all of them have re-opened and are trading again. Yes, some re-opened, but many are still locked up. No, they are still closed or the operators have left the ward completely. Not applicable (No shops closed down here).

If they failed to re-open, what is the main reason?

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J2. The Impact on Money & Business Turnover

How did the daily money turnover of South African local shops change during the marches when foreign-run shops were closed? (Tick one)

Local turnover went up a lot (Local shops got many more customers). Local turnover went up a little bit. Local turnover dropped (People stayed inside and did not shop at all due to safety fears). Local turnover stayed exactly the same.

Now that the 30 June deadline has passed, how is the business turnover of the remaining foreign-run shops changing? (Tick one)

Their turnover is dropping (Local customers are buying less from them now). Their turnover stayed the same (Customers went right back to buying from them). Their turnover is higher than before. I do not know.

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J3. Opportunities for South African Operators

Do you feel that if foreign national operators lose their big advantages (like bulk buying and deep informal money pools), South Africans will stand a real chance to participate gainfully in the tuckshop industry?

Yes, definitely (Local South Africans will finally be able to grow and make a good living). Yes, but only if the government steps in with money grants and wholesale stock support. No (The working hours are too long and the profit margins are too small for locals to stay).

Is there a real possibility that these marches and closures will bring a lasting, permanent change to how the township retail industry works?

Yes No Mixed opinions

Why do you say so?

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J4. Key Lessons Learned

Tick all that apply

Landlords realized they must write safer rental contracts and check permits before leasing space. South African operators realized they must learn to buy stock together in groups to get cheaper prices. Everyone realized that running a shop without valid municipal permits leaves the business unsafe. Shop operators learned they must keep better relationships and trust with the local community.

Other

Section K — Enumerator Quality Field Assessment

⚠️ To be filled out silently by the enumerator immediately following the conclusion of the interview.

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Quality Assessment

Perceived Reliability of Information

High Moderate Low

Overall Technical Quality of Interview

Excellent Good Fair Poor

Enumerator Notes / Observations

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Declaration

I confirm that the information recorded above represents an objective, true record of the interview conducted with the consenting leader.

Enumerator Signature

Date

Review & Submit — Tool D

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Review Submission

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Tool D — Ward Leader Interview · maseko.co.za/survey · Submits to the Newcastle Tuckshop Survey database.

Newcastle Tuckshop Ownership Study

A1. Interview Details

A2. Respondent Profile

A3. Informed Consent

B1. What Does This Ward Look Like?

B2. How Do People Make Money Here?

B3. Money and Job Situations

B4. How Has the Ward Changed? (Past 5 Years)

C1. What Types of Informal Businesses Are Here?

C2. How Important Are Tuckshops & How Fast Are They Growing?

C3. Why Did Tuckshops Grow So Fast?

D1. Where Are Tuckshops Set Up Around the Ward?

D2. Busy Tuckshop Clusters (Hotspots)

D3. Areas Left Out & Changes Over Time

D4. What Attracts a Shop to a Specific Spot?

E1. Who Runs the Shops & How Do They Rent?

E2. Why Do Some Shops Do Better Than Others?

E3. What Does the Community Think?

E4. Community Fights & How They Are Solved

F1. What Rules Are Broken Most Often?

F2. Shops Operating Without Permits

F3. Municipal Inspections and Enforcement

G1. Measurable Community Benefits

G2. Immediate Resident Concerns

H1. What Stops Local Residents From Starting a Tuckshop?

H2. Who Needs Help the Most?

I1. What Are the Best Ways to Support Local Traders?

I2. What Rules or Big Changes Should the Municipality Make Now?

I3. Your Final Advice and Smart Ideas

J1. Shop Closures & Re-openings in the Ward

J2. The Impact on Money & Business Turnover

J3. Opportunities for South African Operators

J4. Key Lessons Learned

Quality Assessment

Declaration

Review Submission

Entry Submitted!