ℹ️ Your selection determines which questions you will receive. Each tool is tailored to your directorate's area of operation.
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Which department are you from?
Tap to select your directorate/unit
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Development Planning & Human Settlements
TOOL C1 · SP / LUM / LED / HS / GIS / BC
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Community Services & Public Safety
TOOL C2 · Health / Bylaws / Fire / Traffic
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Technical Services
TOOL C3 · Electricity / Water / Civil / PMU
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Budget & Treasury Office
TOOL C4 · Revenue / SCM / Finance / Rates
Survey Metadata & Field Administration
Fields marked * are required before submission.
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Field Administration
Respondent contact details
Used only to make sure each official completes this questionnaire once — it's not shared or published.
Section A — Baseline Data & Spatial Distribution
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Q101. Database / Register
Baseline data availability
Does your Directorate/Unit maintain an independent register, database, or list of operational tuckshops within the Newcastle Municipality footprint?
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Q102. Settlement Typology Assessment
Tick one box per row
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Q103. GIS / Data Integration
Section E — Standardised Stakeholder Matrix
⚠️ Rate each stakeholder group on a scale of 1–5. (1 = Highly Negative / No Cooperation, 5 = Highly Positive / Strong Cooperation). If the respondent doesn't know, enter 0 for "Don't Know" — you can't type letters into these boxes.
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Q501. Stakeholder Ratings
Rate influence, cooperation, and tension for each group
Registration: Capturing operational records on a unified spatial register.
PR02
Licensing: Issuing formal Certificates of Acceptability and business licenses.
PR03
Infrastructure Support: Upgrading localized services and municipal infrastructure.
PR04
Business Development: Training local property lessors and upcoming entrepreneurs.
PR05
Planning Controls: Restricting boundary line violations and unapproved structures.
PR06
Health & Safety Compliance: Eradicating counterfeit, expired, or dangerous goods.
PR07
Waste Management: Stopping illegal dumping and introducing dedicated collection.
PR08
Municipal Data Systems: Building a reliable, shared operational dataset on tuckshops.
PR09
GIS Mapping: Spatially mapping tuckshop locations for planning and enforcement.
PR10
Public Education: Informing traders and communities on rules, rights, and processes.
PR11
Interdepartmental Coordination: Aligning departments so tuckshop matters aren't handled in silos.
PR12
Monitoring: Ongoing tracking of tuckshop numbers, compliance, and impact over time.
PR13
Enforcement: Acting on non-compliance once it's identified.
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Q602. Strategic Knowledge Transfer & Integration Check
"Has Newcastle Local Municipality ever tried to facilitate active, mutually inclusive cooperation, skill sharing, business strategy, or knowledge transfer between South African property owners and foreign tuckshop operators?"
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Q603. Qualitative Deep-Dive Feedback
"In your view, what is the single biggest regulatory or administrative gap preventing Newcastle Local Municipality from effectively managing the growth and economic dynamics of the informal tuckshop sector?"
Section G — Post-30 June 2026 Institutional Review
ℹ️ This section covers institutional observations and lessons arising from the events surrounding 30 June 2026 and the period since — your Directorate's systems, capacity, and policy priorities, not individual tuckshop operators.
G1. Institutional Observations & Lessons
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M1.1. Impact on Normal Functioning
Did the events surrounding 30 June 2026 affect the normal functioning of your Directorate?
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M1.2 & M1.3. Operational Challenges
Tick all that were experienced, then tick which continue today
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M2.1. Important Lessons Learned
What important lessons has your Directorate learned from the events?
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M2.2. Weaknesses Exposed
Did the events expose weaknesses in existing municipal systems?
ℹ️ Priority ranking of policy interventions is captured above in Q601 (Section F) — it now includes Municipal Data Systems, GIS Mapping, Public Education, Interdepartmental Coordination, Monitoring, and Enforcement alongside the original items, so it isn't repeated here.
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M4.2. Policies Discouraging Formalisation
Are any existing municipal policies discouraging business formalisation?
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M4.3. Policy Innovations to Consider
Which policy innovations should Newcastle Municipality consider?
G4. Municipal Capacity & Information Management
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M5.1. Sufficient Capacity
Does your Directorate currently have sufficient capacity to fulfil its responsibilities relating to tuckshops?
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M5.2. Additional Resources Required
Tick all applicable
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M5.3. Institutional Reforms
What institutional reforms would strengthen municipal performance?
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M6.1. Information to Improve Decision-Making
Tick all applicable
Review & Submit
✅ Please verify all fields are completed before submitting this guide to the data capturing team.
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Submission Summary
Auto-generated from your responses
Submitting will download a JSON record of this interview for upload to the central database.